Resume

AmTrust Financial North America. • Cleveland, OH • 11/14/16 – 03/20/18.

A Fortune 500 company and a top U.S. commercial insurer, providing property and casualty warranty products and specialty risk with a broad product offering, catering specifically to small and mid-sized commercial businesses globally.

Title: Business Systems Analyst (Promoted).

Communicates effectively with senior executives, product owners, and stakeholders to elicit, prioritize, validate, and document testable, developer-ready business requirements, as well as identifies, evaluates, and manages changes to project scope and requirements. Through analysis of operations metrics and statistics, innovates creative, efficient, time and money cost-effective processes to resolve enterprise level concerns, significantly improving business capabilities while managing risk.

  • Recognized for reducing backlog of 40+ critical issues down to 2 active Features within 2 months with unprecedented swiftness and efficiency.
  • Increased bi-weekly productivity from 2 Features per sprint to 8 Features by creating ingenious novel project requirements process and documentation.

COMS Interactive, LLC. • Broadview Heights, OH • 12/20/2013 - 04/08/2016.

A renowned SAAS that provides advanced post-acute care through quality care improvement by focusing on helping clinicians assess and provide care through enhanced documentation, resulting in improved outcomes and lower hospital readmissions.

Title: System Administrator (Promoted).

Experienced Systems Integration Specialist between DIQ and eminent companies such as AHT and PCC via creation, customization, and managing of HL7 Key Input Configurations. Utilized CRM and Jira to create, manage, and delegate issues to team members. Wrote comprehensive technical integration process' documentation as well as executed test analysis on bug fixes, updates, and enhancements prior to monthly releases.

  • Permanently reduced incoming client issues by over 70% through devising a complex HL7 User Interface and managing the project as well as its implementation.
  • Educated and trained various levels of end user clients, from senior corporate executives to floor nurses, in integration process methodology and proper utilization of internal EMRs, DIQ, and its reports genesis.

Bachelor of Arts in Psychology (cum laude)

CLEVELAND STATE UNIVERSITY • Cleveland, OH • 2013

Bachelor of Health Sciences in Pre – Physician's Assistant (cum laude)

CLEVELAND STATE UNIVERSITY • Cleveland, OH • 2010

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